Shipping Policy

Last updated: 7 July 2026

This Shipping Policy explains how and when your Aureltek order is processed and delivered. By placing an order, you agree to the terms below.

Order Processing

Orders are processed and dispatched within 1 business day (excluding weekends and public holidays) after payment is confirmed. You'll receive a confirmation email with a tracking number as soon as your order ships.

Delivery Times

Estimated delivery within the United States is 1 business day after dispatch. Delivery estimates are provided by our carriers and may occasionally vary during peak periods, promotions, or circumstances outside our control.

Shipping Costs

Shipping is free on all orders. Any applicable taxes are calculated at checkout.

Order Tracking

Every order ships with a tracking number. If you haven't received tracking within 1 business day of ordering, please contact us and we'll look into it right away.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We can't reroute a package once it has shipped, and we aren't responsible for orders delivered to an address that was entered incorrectly. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange re-delivery.

Lost or Delayed Packages

If your tracking hasn't updated or your order hasn't arrived within the estimated window, reach out and we'll work with the carrier to resolve it — including a replacement or refund where appropriate.

Contact

Questions about your delivery? Email us at hello@aureltek.store or use our Contact page. We aim to reply within 24 hours.